Cases
08 cases
Real problems, with the previous workflow in plain sight
Eva3 · Support and service desks
Quality and performance evaluation taken out of spreadsheets and into a system configurable by criteria.
Evaluations lived in separate spreadsheets. Each supervisor kept their own copy, criteria drifted, and consolidating a period required manual work that left no trace.
Mira Helpdesk · Support and service desks
Support metrics over a mailbox that remains a mailbox.
Email provides no metrics. Migrating to a ticketing platform meant changing the habits of everyone who writes in, including people outside the organisation.
Docailysis · Telecom · document review
Manual document review between telecom companies, turned into an analysis with a traceable result.
Review was manual and uneven: each reviewer opened the documents, checked the same fields by hand and left the result in an email. Slow, hard to audit and different depending on who reviewed.
Custom · Transport / Fleet
Raw driving alarm files turned into web, PDF and Excel reports for fleet management.
The files arrived in a format designed for the device that generates them, not for whoever makes decisions. Every report meant repeating the same processing by hand.
Custom · Telecom · device testing
Valid IMEIs to populate test environments, with the check digit calculated and bulk copy.
Test IMEIs were typed by hand or recycled from earlier cases. A miscalculated check digit made the upload fail and forced the work to be redone.
Custom · Audio · instrumentation
Latency measured on the real hardware through loopback, not the figure the system reports.
The latency reported by the operating system is an estimate. Actually verifying it meant setting up a loopback test by hand, with no comparable record across configurations.
Custom · Administration and finance
Accounting, inventory and payroll in one place, with an audit trail for every change.
Each area kept its own source of truth. Cross-checking vouchers, inventory and payroll meant consolidating by hand, and there was no record of who changed what.
Custom · Retail · ecommerce
An own catalogue by category, with an admin panel and a homepage customisable without touching code.
The catalogue lived outside their control: presentation, categories and promotions depended on the third-party platform where it was published.
