Eva3 · Support and service desks

Eva3 — operational evaluation

Quality and performance evaluation taken out of spreadsheets and into a system configurable by criteria.

An evaluation in progress in Eva3, with the team’s criteria scored one by one.
  1. 01Context

    A team that periodically evaluates the quality of its members’ work and needs criteria to be explicit and comparable across supervisors.

  2. 02Problem and previous workflow

    Evaluations lived in separate spreadsheets. Each supervisor kept their own copy, criteria drifted, and consolidating a period required manual work that left no trace.

  3. 03What was built

    Eva3 defines the criteria once, applies them to every evaluation and keeps the full history. The configuration belongs to the team, not to each person’s file.

Ninfa Solutions’ role

Ninfa Solutions designed, built and operates the product.

Verifiable use

The system is used daily in a real corporate context. The organisation and the people evaluated remain anonymous.