Eva3 · Support and service desks
Eva3 — operational evaluation
Quality and performance evaluation taken out of spreadsheets and into a system configurable by criteria.
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01Context
A team that periodically evaluates the quality of its members’ work and needs criteria to be explicit and comparable across supervisors.
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02Problem and previous workflow
Evaluations lived in separate spreadsheets. Each supervisor kept their own copy, criteria drifted, and consolidating a period required manual work that left no trace.
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03What was built
Eva3 defines the criteria once, applies them to every evaluation and keeps the full history. The configuration belongs to the team, not to each person’s file.
Ninfa Solutions’ role
Ninfa Solutions designed, built and operates the product.
Verifiable use
The system is used daily in a real corporate context. The organisation and the people evaluated remain anonymous.