Mira Helpdesk · Support and service desks
Mira Helpdesk — support auditing
Support metrics over a mailbox that remains a mailbox.
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01Context
A manager handling support from a corporate mailbox who needs to know what was answered, when, and what is still open.
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02Problem and previous workflow
Email provides no metrics. Migrating to a ticketing platform meant changing the habits of everyone who writes in, including people outside the organisation.
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03What was built
Mira reads the mailbox and builds traceability on top, without intercepting or replacing email. Whoever writes in still writes a normal email.
Ninfa Solutions’ role
Ninfa Solutions designed, built and operates the product.
Verifiable use
In daily operational use. Scope is read-only and no messages or participants are exposed.