SaaS subscription
Access to the standard product with each tool’s own plans, limits, onboarding and billing. There is no single subscription bundling the whole catalogue.
Your processes, solved with software.
A software factory on the rise
Built to lead digitalisation across the region
Products in production
Our own software running daily on the real world — not mockups, not promises.
End-to-end engineering
From understanding the process to a system we deploy, operate and maintain.
AI applied, secure and responsible
From develompent to solution. Applicable to new domains.
Minimal-scope data handling
Read-only where it suffices, anonymised wherever shown. Trust is lost only once.
Catalogue
Four products, four problems solved
Each product keeps its own plans, limits and billing.
Early access
Eva3
Quality, operations and team management
Configurable quality and performance evaluation without relying on spreadsheets scattered across supervisors.
In daily operational use inside a corporate context.
Available
Mira Helpdesk
Managers running support out of an inbox
Traceable metrics over a corporate mailbox that keeps working as email, with read-only scope.
In daily operational use inside a corporate context.
Available
Docailysis
Teams with complex or repetitive document review
Document analysis for teams reviewing the same kind of material over and over.
A mature system, deployed in production.
In testing · Waitlist
NinfaDTE
Chilean SMEs, accountants and integrators
Electronic invoicing for those who need to issue and receive tax documents without building their own integration.
Product currently in testing.
Ways to work
From a subscription to a system built for you
Three ways to work with us, depending on how much control and infrastructure your organisation needs.
Dedicated deployment
The base product deployed for a single organisation, with exclusive infrastructure and storage. It can include your own domain, migration, configuration, integrations and agreed support.
Custom solution
Design and construction of a specific system when the problem does not fit the existing products.
Cases
Real problems, with the previous workflow in plain sight
Support and service desks
Eva3 — operational evaluation
Context
A team that periodically evaluates the quality of its members’ work and needs criteria to be explicit and comparable across supervisors.
Problem and previous workflow
Evaluations lived in separate spreadsheets. Each supervisor kept their own copy, criteria drifted, and consolidating a period required manual work that left no trace.
What was built
Eva3 defines the criteria once, applies them to every evaluation and keeps the full history. The configuration belongs to the team, not to each person’s file.
Support and service desks
Mira Helpdesk — support auditing
Context
A manager handling support from a corporate mailbox who needs to know what was answered, when, and what is still open.
Problem and previous workflow
Email provides no metrics. Migrating to a ticketing platform meant changing the habits of everyone who writes in, including people outside the organisation.
What was built
Mira reads the mailbox and builds traceability on top, without intercepting or replacing email. Whoever writes in still writes a normal email.
Telecom · document review
Docailysis — B2B document review
Context
In telecoms, activating a service between companies requires reviewing documentation before approving it. Someone has to read each document and decide whether it passes.
Problem and previous workflow
Review was manual and uneven: each reviewer opened the documents, checked the same fields by hand and left the result in an email. Slow, hard to audit and different depending on who reviewed.
What was built
Docailysis was born to automate that review: it ingests the documents, analyses what matters for each kind of procedure and returns a consistent result, with the evidence in plain sight. Human review is left for the exceptions.
Transport / Fleet
Driving alarm reporting — custom solution
Context
A fleet operation that receives driving alarm files and has to use them to manage drivers.
Problem and previous workflow
The files arrived in a format designed for the device that generates them, not for whoever makes decisions. Every report meant repeating the same processing by hand.
What was built
A system that ingests the files and produces the same report in three formats: web to review, PDF to distribute and Excel to keep analysing.
Some of the technologies we use
Custom
Custom solutions
When a problem does not fit an existing product, we design and build the specific system. The products and cases published here are the evidence of that capability.
About
Current technology, put to work on a concrete problem
Ninfa Solutions is a software house: we build and operate our own products and custom systems for companies. We don’t sell hours or promises, but things that already work.
Mission
Support companies and drive the improvement of their processes and the solution of their problems with current technologies.
Vision
To become a benchmark for quality and for genuinely understanding the needs of every business and every user —as a company and in every product— across Chile and Latin America.
Values
Friendly outside, robust inside
Easy to understand for whoever uses it; solid in its engineering for whoever depends on it.
Data security
Minimal scope, care about what is stored and how. Trust is lost only once.
Pragmatism
The simplest solution that actually solves it, without over-engineering.
Leave it better than we found it
Every process we touch ends up more orderly and traceable than when we arrived.
FAQ
Frequently asked questions
What exactly does Ninfa Solutions do?
We build and operate software for concrete business needs: a catalogue of our own products and, when a problem fits none of them, the custom system that is missing.
Are the products available today?
It depends on the product. Mira Helpdesk is available and Docailysis is deployed in production; Eva3 is in early access with an open demo, and NinfaDTE is in testing with a waitlist. Each card states its status.
Can I have a product deployed just for my company?
Yes. That is the dedicated deployment mode: the base product with exclusive infrastructure and storage, and optionally your own domain, migration, integrations and agreed support.
What if my problem fits none of the products?
We design and build the specific system. The products and cases published here are the evidence that we do exactly that.
How do you handle my operation’s data?
With the minimum scope the problem needs: read-only where that is enough, anonymisation in what is shown and care about what is stored. Not a single real client data point appears in the published cases.
Is there a single subscription for the whole catalogue?
No. Each product keeps its own plans, limits and billing. There is no plan bundling the whole catalogue.
How do we start a conversation?
Reach out from the contact section or straight to our email. Tell us which process you want to put in order and we take it from there; the first step is a conversation, not a commitment.
Contact
Let’s talk
Tell us which process you want to put in order. We answer by email.
Write to us at
admin@ninfasolutions.com